Member Workflow / Helpdesk Agent - Oklahoma City, OK (On-site)

Gainwell Technologies LLC•Oklahoma City, OK

11d•$28,500 - $40,700•Onsite

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. SummaryThe qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal. Their responsibilities will be to provide friendly and general technical support to the callers as they navigate through the online application and assist with user/password resets.Your role in our mission Enters data sent in by the members to assist in determining eligibility and assist members calling with questions regarding their qualifications. Hours are Mon-Fri (8 am-5 pm) Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution Interprets, audits, and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures

Requirements

Outstanding customer service with call center background a plus
Ability to multitask and work with multiple computer applications
Good internet service is required for all positions
Experience working with client company products and services

Nice To Haves

Bilingual a plus

Responsibilities

Assisting members applying for Medicaid services through the member portal.
Provide friendly and general technical support to the callers as they navigate through the online application
Assist with user/password resets
Enters data sent in by the members to assist in determining eligibility and assist members calling with questions regarding their qualifications.
Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements.
Contributes to problem identification and resolution
Interprets, audits, and reconciles reports for accuracy or completeness.
Prepares and maintains standard reports for management and clients
Handles company confidential data according to policy and guidelines.
Adheres to existing security policies and procedures