Member Team Lead

Walmart•Daytona Beach, FL

22h•Onsite

About The Position

The Member Team Lead assists management with the supervision of associates, including assigning duties, communicating goals and feedback, training, and providing guidance on member service. This role ensures compliance with company policies, supports the Open Door Policy, and participates in various HR functions like recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Key responsibilities also include communicating and supporting membership by providing information on types, programs, and benefits, processing memberships, encouraging renewals, and participating in sales and marketing events to meet membership goals. The Team Lead provides excellent member service by assisting with purchasing decisions, locating merchandise, guiding on self-service technology, and handling transactions at registers or self-checkout. They oversee assigned areas, managing claims and returns, organizing merchandise, identifying shrink and damages, and maintaining cart availability and parking lot cleanliness. The position involves completing accounting records, managing financial transactions, preparing deposits, investigating discrepancies, and maintaining confidentiality. Furthermore, the role requires developing and implementing business processes, collaborating with various partners, monitoring results, and identifying improvement opportunities. The Team Lead is expected to demonstrate and promote compliance with company policies, ethics, and integrity, and to lead and participate in teams by sharing resources, coordinating work, and providing support. The role emphasizes company values such as Respect for the Individual (embracing differences, fostering belonging, attracting talent, teamwork, mentoring), Act with Integrity (maintaining high standards, accountability, supporting regenerative goals), Serve our Customers and Members (customer-first approach, data-driven decisions, balancing priorities), and Strive for Excellence (curiosity, learning, calculated risks, continuous improvement, embracing new technologies).

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility
Assigns duties to associates
Communicates goals and feedback
Trains associates on processes and procedures
Provides direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines
Ensures compliance with company policies and procedures
Supports the Open Door Policy
Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members
Processes memberships, upgrades, and credit accounts
Encourages membership renewals
Participates in sales and marketing events
Completes and maintains marketing recaps and other required documentation
Strives to meet membership goals and promoting the value of Sams Club products and services
Provides and ensures member service by acknowledging the member and identifying member needs
Assists members with purchasing decisions
Locates merchandise
Provides guidance and support to members regarding self-service technology
Assists members with transactions utilizing registers or self-checkout area
Ensures club pick up orders are filled
Oversees assigned area of responsibility by handling claims and returns
Zoning the area
Arranging and organizing merchandise
Identifying shrink and damages
Organizing and maintaining availability of carts/flatbeds
Assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures
Maintaining parking lot cleanliness
Completes accounting records, files transactions, and other required documentation by following accounting office procedures
Provides funds for proper register operation
Creates and interprets financial analysis reports
Assists with accounting-related investigations
Prepares daily deposits
Prepares and oversees Cash Fund Transfers
Investigates overages and shortages in cash register drawers and accounting office
Maintains confidentiality and accuracy of financial and personal information
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners
Analyzing and applying information from multiple sources
Monitoring progress and results
Identifying and addressing improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices
Implementing related action plans
Using the Open Door Policy
Assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools
Determining customer needs and business priorities
Coordinating and executing work assignments
Providing advice, feedback, and support to ensure timelines and work quality are achieved
Modeling and helping others with how to adapt to change or new challenges
Embraces differences in people, cultures, ideas, and experiences
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
Creates opportunities for all associates to thrive and perform
Helps to attract the best talent
Works as a team, builds strong and trusting relationships
Communicates with impact, energy, and positivity to motivate and influence
Strengthens the team by helping, developing, and mentoring others
Recognizes others' contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics, and compliance
Models the Walmart values to support and foster our culture
Holds oneself and others accountable
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Delivers results while putting the customer first
Makes decisions based reliable information
Balances short and long-term priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn
Takes calculated risks and demonstrates courage and resilience
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.