(USA) Member Team Lead

Walmart•Mechanicsburg, PA

About The Position

The Member Team Lead assists management in supervising associates within their assigned area. This involves assigning duties, communicating goals and feedback, training on processes, and guiding associates on member service to resolve complaints. The role ensures compliance with company policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Key responsibilities include communicating and supporting membership by providing information on types, programs, and benefits, processing memberships and credit accounts, encouraging renewals, and participating in sales and marketing events to meet goals. The Team Lead also ensures excellent member service by assisting with purchasing decisions, locating merchandise, guiding on self-service technology, assisting with transactions, and ensuring club pick-up orders are filled. They oversee their assigned area by managing claims and returns, zoning, organizing merchandise, identifying shrink and damages, maintaining cart availability, and keeping the parking lot clean. The position involves completing accounting records, managing transactions, preparing deposits, investigating discrepancies, and maintaining confidentiality. It also requires developing and implementing processes, collaborating with stakeholders, monitoring progress, and identifying improvement opportunities. The role emphasizes demonstrating and promoting compliance with company policies, ethics, and integrity, and leading/participating in teams by sharing resources, coordinating work, providing feedback, and adapting to change. The company values respect for the individual, teamwork, integrity, customer service, and striving for excellence, including a commitment to becoming a regenerative company.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates
Communicating goals and feedback training associates on processes and procedures
Providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines
Ensuring compliance with company policies and procedures
Supporting the Open Door Policy
Participating in recruiting hiring scheduling promoting coaching and evaluating associates
Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members
Processing memberships upgrades and credit accounts
Encouraging membership renewals
Participating in sales and marketing events
Completing and maintaining marketing recaps and other required documentation
Striving to meet membership goals and promoting the value of Sams Club products and services
Provides and ensures member service by acknowledging the member and identifying member needs
Assisting members with purchasing decisions locating merchandise
Providing guidance and support to members regarding selfservice technology
Assisting members with transactions utilizing registers or selfcheckout area and ensuring club pick up orders are filled
Oversees assigned area of responsibility by handling claims and returns zoning the area arranging and organizing merchandise
Identifying shrink and damages
Organizing and maintaining availability of cartsflatbeds
Assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness
Completes accounting records files transactions and other required documentation by following accounting office procedures
Providing funds for proper register operation
Creating and interpreting financial analysis reports
Assisting with accountingrelated investigations
Preparing daily deposits
Preparing and overseeing Cash Fund Transfers
Investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal information
Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners
Analyzing and applying information from multiple sources
Monitoring progress and results and identifying and addressing improvement opportunities
Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices
Implementing related action plans using the Open Door Policy
Assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources information and tools
Determining customer needs and business priorities
Coordinating and executing work assignments
Providing advice feedback and support to ensure timelines and work quality are achieved
Modeling and helping others with how to adapt to change or new challenges

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.