Member Team Lead

Sam's Club • Woodbury, MN

415d • $45,760 - $62,400

About The Position

The position involves assisting management in supervising associates in a retail environment, focusing on member service, compliance with company policies, and achieving membership goals. The role includes training associates, handling member inquiries, overseeing merchandise organization, and maintaining financial records. Additionally, it emphasizes collaboration with team members and management to implement effective processes and ensure high standards of service and ethics are upheld.

Requirements

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Leading a front-end team.
• Supervising experience including hiring, evaluating, mentoring, and managing workloads.

Responsibilities

• Assist management with the supervision of associates by assigning duties and providing feedback.
• Train associates on processes and procedures related to member service.
• Ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting and hiring associates.
• Communicate and support membership by providing information on membership types and benefits.
• Process memberships, upgrades, and credit accounts, and encourage membership renewals.
• Participate in sales and marketing events and maintain marketing documentation.
• Provide member service by assisting with purchasing decisions and transactions.
• Oversee assigned area by handling claims and returns, organizing merchandise, and maintaining cleanliness.
• Complete accounting records and assist with financial analysis and investigations.
• Develop and implement processes to meet business needs by collaborating with various stakeholders.
• Promote compliance with company policies and standards of ethics and integrity.
• Lead and participate in teams to coordinate work assignments and ensure quality.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree