Member Team Lead-2

Sam's Club • Denton, TX

95d • $20 - $28

About The Position

The position involves assisting management with the supervision of associates in the assigned area of responsibility. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches to ensure member complaints and issues are resolved according to company guidelines. The role also supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Additionally, the position requires communicating and supporting membership by providing information on membership types, programs, and benefits, processing memberships, and encouraging membership renewals. The associate will oversee the assigned area by handling claims and returns, zoning the area, arranging merchandise, and maintaining cleanliness in the parking lot. The role also involves completing accounting records, following office procedures, and ensuring compliance with company policies and standards of ethics and integrity.

Requirements

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Leading a front-end team.
• Supervising experience including hiring, evaluating, mentoring, and managing workload.

Responsibilities

• Assist management with the supervision of associates by assigning duties and providing feedback.
• Train associates on processes and procedures.
• Provide direction and guidance on member service approaches.
• Communicate and support membership by providing information on membership types and benefits.
• Process memberships and encourage membership renewals.
• Oversee assigned area by handling claims and returns, zoning, and organizing merchandise.
• Complete accounting records and follow office procedures.
• Develop and implement processes to meet business needs.
• Promote compliance with company policies and standards of ethics.
• Lead and participate in teams to achieve business priorities.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods