Member Support Specialist - Inbound Calls
About The Position
The Member Service Advisor (MSA) Service Queue reinforces and builds member relationships through efficient response to members' service requests and solicitation of new loan and deposit product purchases. Contact with members is via inbound & outbound phone calls. This position is responsible for consistently exceeding member expectations by matching the full range of Credit Union products and services with an informed understanding of members' needs and making appropriate lending decisions based on established guidelines. MSA is responsible for effectively diagnosing and solving member’s problems.
Requirements
- High school diploma or equivalent required.
- Proven customer service/sales experience required.
- Excellent communication skills.
- Good business writing skills.
- Computer literacy and keyboarding skills.
- Analysis and resolution skills.
- Self-motivated with demonstrated sales skills.
- Knowledge of Credit Union products, services, and banking regulations.
- Ability and willingness to adapt to continual change.
- Ability to identify member and staff needs.
- Ability to use good judgment and make sound decisions quickly.
- Ability to work under pressure.
- Proven problem-solving abilities.
- Ability to concentrate in a multi-task environment.
- Ability to maintain a positive attitude when resolving member/staff issues.
Responsibilities
- Act as the primary source of product information and service support for member and staff inquiries via phone, provide timely problem resolution and account maintenance.
- Sell and deliver all Credit Union investment and convenience products and services.
- Provide accurate, complete, and consistent documentation.
- Obtain and maintain a high level of knowledge of all Credit Union products and services.
- Participate in and contribute to training and team development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
