Member Support Specialist Team Lead - DSNP
PacificSource Health Plans•Salem, OR
397d•Remote
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About The Position
The Member Support Specialist Team Lead is responsible for supervising and guiding the Case Management Member Support Services team at PacificSource. This role involves hiring, training, coaching, and evaluating team performance while ensuring compliance with company policies and quality standards. The Team Lead will also assist in resolving member and provider issues, develop departmental metrics, and foster a collaborative environment to enhance service delivery to members navigating healthcare and social systems.
