Member Support Manager

Nationwide Marketing Group LLC•Michigan Center, MI

About The Position

The Member Support Manager (MSM) partners with Nationwide Marketing Group (NMG) Member Companies, vendor partners, and internal teams to drive member profitability, operational effectiveness, and adoption of NMG programs and services. The MSM applies consultative sales, business operations, and relationship management expertise to support Member performance, engagement, and long-term retention. This role serves as a primary business liaison between Members, vendors, and NMG, ensuring consistent value delivery, strategic alignment, and a high-quality Member experience across the assigned territory.

Requirements

Three (3) or more years of relevant professional experience in Sales, Marketing, Account Management, Business Development, or a related field
Proficiency in the use of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook

Nice To Haves

Bachelor’s degree
Industry experience in appliances, electronics, furniture, or bedding
Proven experience communicating effectively, delivering presentations, and building professional working relationships with diverse stakeholders
Demonstrated effectiveness in influencing business outcomes and supporting the adoption of programs, services, or initiatives
Strong organizational, analytical, and time-management skills to effectively prioritize tasks and meet deadlines
Independently manages tasks, exercises sound judgment, and ensures business decisions are data-informed and policy-compliant

Responsibilities

Partners with Member Companies to understand business objectives, operational challenges, and growth opportunities
Provides strategic guidance and consultative support to improve sales performance, operational efficiency, and overall profitability
Manages a portfolio of approximately 80–130 Member relationships, maintaining consistent engagement through in-person visits and digital touchpoints
Develops and executes territory routing and travel plans, typically organized into six regional route clusters
Conducts meaningful weekly touchpoints with top-tier Member accounts
Drives annual growth in adoption and utilization of NMG programs and services within the assigned territory
Promotes Member participation in PrimeTime and Regional Meetings to support education, engagement, and program adoption
Presents the NMG value proposition to prospective Members, providing insights to support enrollment and onboarding decisions
Builds collaborative working relationships with regional vendor partners to support Member initiatives and shared growth objectives
Partners with internal NMG teams to ensure alignment, effective communication, and a seamless Member experience
Maintains accurate and complete CRM documentation, ensuring 100% compliance across interactions, opportunities, outcomes, and follow-up activities

Benefits

Competitive base pay and performance bonus, dependent on role
Medical, dental, and vision benefits with low-cost coverage options
Employer paid basic life and AD&D
Employer paid short-term and long-term disability
MetLife supplemental insurance options
Matching 401(k) with 100 percent vesting
Open PTO policy, paid holidays, and ten weeks of paid parental leave
Business casual work environment
Rewards and recognition platform where you can earn points and redeem for merchandise
Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more