Member Support Center Relationship Specialist

Central One Federal Credit Union•Auburn, MA

1d•$21 - $27•Hybrid

About The Position

JOB STATUS: Non-Exempt REPORTS TO: MSC Lending Manager SUPERVISES: None WHO WE ARE: At Central One, our values are to Deliver Exceptional Service, Work as a Team, Have Fun, and the Credit Union philosophy of People Helping People; all while striving to be C.E.N.T.R.A.L. One Ambassadors. CENTRAL stands for Caring, Enthusiastic, Nimble, Team-Oriented, Resilient, Altruistic and Loyal. At the core of our values lies a commitment to our community, members, and employees, with a focus on overall well-being. PRIMARY FUNCTIONS: Assist members with the opening and servicing of all deposit accounts and consumer loans. Promote and sell all Credit Union products and services to new and existing members primarily over the phone and in person. Pay Range: $21.09 - $27.15 per hour commensurate with experience Schedule: Upon completion of in-office training, the employee will have the opportunity to work a hybrid schedule, as staffing allows, with 2 days a week minimum in office required.

Requirements

High School diploma
1 – 3 years’ experience in a customer service or loan department of a credit union or financial institution, or related experience
Analytical ability; ability to make decisions and do detailed work; ability to work efficiently and accurately in a fast-paced environment; skilled in the use of general office machines and computers; proven ability to sell, cross-sell and achieve goals; interact professionally face-to-face, on the telephone and through electronic means; basic PC skills in Microsoft Word/Outlook.
Capacity to work well with others, dependability, flexibility, initiative, resourcefulness, confidentiality, professionalism

Responsibilities

Answer calls on the New Business line within the Member Support Center providing information and counseling to members on all COFCU savings, consumer loan, home equity and ancillary products, services, policies and procedures. Take applications over the phone or in person completing all necessary documentation.
Achieve stated goals as part of the MSC Lending Pay Plan by generating business through promoting and cross-selling COFCU programs to existing members and encourage new credit union membership
Understand other financial services outside of Retail Service offerings. Make referrals to affiliated professionals.
Conduct consumer loan and ancillary product interviews and review credit investigations in an expert and professional manner.
Placing follow-up calls to MSC leads for consumer lending products & new accounts.
Determine collateral needs and define loan conditions/requirements for conforming consumer loans.
Review applications and documentation provided by applicants to ensure they fall within the guidelines set by the credit union and reflect true and accurate information.
Perform regular follow up and maintain pipeline of account/loan/equity applications assigned.
Occasionally provide support with maintaining other MSC LENDING team member’s pipelines as staffing and volume demands.
Qualify and close conforming consumer loans within guidelines both in person and electronically
Perform BSA compliance duties as required in the Credit Union BSA policy.
Travel to branches, including satellite offices, to represent the credit union as needed.
Make referrals for home equities and residential mortgage and nonconforming consumer loans to a Sr. MSC Relationship Specialist and/or Lending Specialist.
Stay current on job-related equipment, procedures and/or information by reading handouts/memos, attending meetings and seminars and other necessary means.
Adhere to all applicable Credit Union policies, procedures and regulations.
Maintain community involvement and participate in special projects, as needed.
Perform other duties as requested, or assigned.