Member Support Associate – WFH

Spade Recruiting • Kansas City, MO

16d • Remote

About The Position

Start a Career That Offers Meaning, Stability, and Lasting Growth If you’re aiming for a career that matters—one that provides steady long-term opportunities and the flexibility to work from home—this position may be an ideal fit. You’ll connect with members who have already requested details about their benefit options. There is no cold outreach involved . Your role is to guide them through a simple consultation, answer their questions, and make sure they clearly understand the information provided. This opportunity is well-suited for someone who enjoys clear routines, structured tasks, and conversations that genuinely help others feel informed and confident. The role focuses on communication, reliability, and consistent workflow—perfect for someone who likes structure and daily predictability. If you enjoy helping people understand important information and guiding them through simple decisions, you’ll thrive in this role. This opportunity offers more than a paycheck—it provides a long-term career track with clear direction, meaningful work, and a team committed to your success.

Requirements

• Strong communication abilities and active listening skills
• Basic comfort with common online tools (email, Zoom, digital forms)
• Dependability, professionalism, and good time management
• The ability to stay organized and follow established procedures
• No previous background needed— complete training is provided

Responsibilities

• Coordinate and confirm appointments with members who have submitted inquiries
• Host virtual or phone consultations using an organized, step-by-step process
• Present benefit information in a clear, straightforward way
• Help members complete digital forms , ensuring everything is accurate
• Record notes, update files, and manage follow-ups professionally
• Deliver a polished, member-centered experience throughout each interaction

Benefits

• Thorough training and ongoing guidance to help you succeed
• Weekly pay along with bonus opportunities
• Accelerated pathways for advancement
• A supportive, positive team environment
• A reliable full-time schedule with consistent expectations
• Remote-work flexibility , depending on your location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed