Member Support Associate – WFH

Spade Recruiting•Reno, NV

17d•Remote

About The Position

If you’re looking for a role that feels meaningful—one that provides long-term stability, steady development, and the ability to work from home—this opportunity may be exactly what you need. You’ll be speaking with members who have already asked for benefit details. There is no cold calling or unsolicited outreach. Your job is to deliver a smooth, professional consultation by guiding them through their options, answering questions, and helping them complete a straightforward process. This role works well for individuals who appreciate predictable routines, structured responsibilities, and conversations that truly help people understand valuable information. This position blends communication, organization, and consistent daily tasks—ideal for someone who enjoys stability and a well-defined process. If you like helping people understand their choices and making their experience smoother, this role is an excellent match. This isn’t just another job—it’s a long-term career path with real potential, clear expectations, and a supportive team to help you thrive.

Requirements

Confident, clear communication and strong listening skills
Basic comfort with everyday computer tools (email, Zoom, online forms)
A dependable, professional approach to your work
Solid organizational habits and the ability to follow established procedures
No prior experience needed—we provide full, step-by-step training

Responsibilities

Schedule and confirm appointments with members who have submitted information requests
Lead phone or virtual consultations, using a clear and organized workflow
Break down benefit programs in a simple, easy-to-follow manner
Assist members with digital forms, ensuring everything is accurate and complete
Record notes, update files, and manage follow-up communication
Deliver a consistent, professional experience centered around member needs