Member Support Advocate
About The Position
The Member Support Advocate is responsible for handling a variety of member service calls in a prompt and courteous manner. He/she resolves member questions and problems regarding accounts, orders, payments, products, and services including electronic services. In addition he/she completes and maintains related reports, records, and files while cross-selling products and services and supports all functions within the Call Center. The successful candidate should possess excellent communication and computer skills and be able to work well under pressure in a team environment. Bilingual preferred. This position is located in Dothan, AL. (Not a remote position) Entry rate starts between $22.27-$27.84 and may increase depending on experience. At Five Star Credit Union, all team members work toward a common purpose to Brighten the Financial Future of the Communities We Serve. Each employee supports our members by promoting and offering relevant services and products to meet their diverse needs. We deliver outstanding service by embracing our core values of Integrity, Collaboration, Accountability, Passion, and Self-Improvement.
Requirements
- excellent communication skills
- computer skills
- be able to work well under pressure
- work well in a team environment
Nice To Haves
- Bilingual
Responsibilities
- handling a variety of member service calls in a prompt and courteous manner
- resolves member questions and problems regarding accounts, orders, payments, products, and services including electronic services
- completes and maintains related reports, records, and files
- cross-selling products and services
- supports all functions within the Call Center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
