Member Success Specialist

Wine Service Cooperative • Napa, CA

391d • $70,000 - $75,000

About The Position

The Member Success Specialist at Wine Service Cooperative is responsible for managing luxury brand accounts and ensuring exceptional customer experiences for high-net-worth clients in the wine industry. This role requires a deep understanding of luxury wine and a commitment to providing tailored service, anticipating client needs, and resolving issues efficiently.

Requirements

• Bachelor's degree
• Previous experience in the luxury brands or wine industry is a plus.
• Proven experience in account management or customer service, ideally in a high-end or luxury brand environment.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities, with a calm and professional demeanor in high-pressure situations.
• Ability to adapt and respond quickly in a fast-paced environment.
• A passion for luxury brands and high-end wine, with a deep understanding of both.
• Familiarity with CRM software is a plus.

Nice To Haves

• Experience in the luxury wine industry
• Familiarity with CRM software

Responsibilities

• Provide 'white glove' service to a portfolio of luxury clients, ensuring their needs are met promptly and efficiently.
• Anticipate and exceed customer expectations, offering personalized recommendations for wine selections and services.
• Troubleshoot issues and respond quickly to inquiries, solving problems with grace under pressure.
• Build and maintain strong, lasting relationships with high-net-worth brands.
• Collaborate with internal teams to ensure seamless execution of customer orders and requests.
• Stay informed about the latest trends in the luxury wine industry to offer informed recommendations.

Benefits

• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance
• Performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Warehousing and Storage
• Education Level: Bachelor's degree