Member Specialist

Walmart • Vienna, WV

21h • Onsite

About The Position

The Member Specialist provides comprehensive member service, maintaining the checkout, entrance, and exit areas of the club. Key responsibilities include resolving member issues and concerns, promoting Sam's Club products and services, and guiding members on self-service technology. The role involves processing purchases, handling payments, returns, refunds, and exchanges in accordance with company policies. The specialist is also responsible for maintaining a safe shopping environment by following safety standards, conducting safety sweeps, and reporting unsafe situations. This position includes assisting members with purchasing decisions, locating merchandise, and transporting items, as well as securing Sam's Club assets by observing and communicating potential criminal activity. Administrative tasks such as maintaining paperwork and logs, executing emergency response procedures, and ensuring compliance with security and safety practices are also part of the role. Furthermore, the Member Specialist assists with training Member Frontline Services associates on company processes, new technology, and program rollouts, fostering continuous learning and process improvement. The role requires adherence to company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy. It involves completing work assignments by collaborating with managers, co-workers, customers, and business partners, identifying priorities, and adapting to feedback. The specialist is expected to embody company values by respecting individuals, embracing diversity, building strong relationships, acting with integrity, maintaining high ethical standards, and supporting Walmart's goal of becoming a regenerative company. They must serve customers and members by delivering results and making informed decisions, and strive for excellence through curiosity, continuous improvement, and embracing new technologies.

Nice To Haves

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Responsibilities

• Provides member service
• Maintains the checkout area
• Resolves member issues and concerns
• Promotes Sam's Club products and services
• Provides guidance and support to members regarding self-service technology
• Processes member purchases
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
• Follows proper procedures for handling merchandise
• Corrects and reports unsafe situations to facility management
• Maintains entrance areas
• Acknowledges members, verifies membership cards, and identifies member needs
• Assists members with purchasing decisions
• Locates merchandise
• Promotes the company's products and services
• Zones the area
• Arranges and organizes merchandise
• Assists members with transporting items
• Maintains a safe shopping environment
• Maintains exit areas
• Reviews member receipts
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
• Maintains paperwork, logs, and other required documentation
• Executes emergency response procedures
• Ensures compliance with company security and safety practices
• Assist with the training of Member Frontline Services associates on company processes and procedures
• Teaches new technology and tool functionality
• Delivers new programs rollout training
• Provides continuous learning and process improvement opportunities
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns
• Identifies shrink and damages
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence
• Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments
• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Delivers results while putting the customer first
• Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders
• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees