Member specialist

Walmart • San Angelo, TX

2d • Onsite

About The Position

This Member Specialist position at Sam's Club involves providing comprehensive member service, maintaining checkout and entrance/exit areas, and ensuring a safe and organized shopping environment. Key responsibilities include resolving member issues, promoting products and services, assisting with self-service technology, and processing purchases, returns, refunds, and exchanges. The role also involves following company safety standards, handling merchandise properly, and assisting with security measures. Additionally, the specialist may assist in training new Member Frontline Services associates on company processes, new technology, and program rollouts, while also contributing to continuous learning and process improvement. The role requires compliance with company policies, procedures, and ethical standards, and completing work assignments through collaboration and adaptability. Walmart, the parent company, was founded fifty years ago by Sam Walton and has grown into the world's biggest retailer, committed to helping customers save money to live better. The company emphasizes reinventing the shopping experience with associates at its core. The company values include 'Respect the Individual' (embracing differences, fostering belonging, teamwork, development, and recognition), 'Act with Integrity' (maintaining high standards of ethics, compliance, accountability, and supporting regenerative practices), 'Serve our Customers and Members' (customer-first approach, data-driven decisions, balancing priorities), and 'Strive for Excellence' (curiosity, learning, calculated risks, courage, resilience, continuous improvement, and embracing new technologies).

Nice To Haves

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Promotes the company's products and services.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits include medical, vision and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed