(USA) Member Specialist
About The Position
Position Summary... What you'll do... Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages. Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise. Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices. Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Nice To Haves
- Retail experience including operating front end equipment (for example, cash register)
- Working with mobile retail applications
Responsibilities
- Ensuring area is maintained by handling returns, zoning, arranging merchandise, and identifying shrink and damages.
- Providing member service by maintaining exit areas, reviewing receipts, acknowledging members, assisting with purchasing decisions and locating merchandise.
- Maintaining self-checkout area, resolving member issues, promoting products and services, providing guidance on self-service technology, processing purchases, and assisting with payments, returns, refunds, and exchanges.
- Assisting with securing Sam's Club assets by observing and communicating potential criminal activity, maintaining documentation, executing emergency response procedures, and ensuring compliance with security and safety practices.
- Assisting with the training of Member Frontline Service associates on company processes and procedures, teaching new technology, delivering new program rollout training, and providing continuous learning opportunities.
- Complying with company policies, procedures, and standards of ethics and integrity.
- Completing work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
