Member Specialist

Walmart • Pleasantville, NJ

1d • Onsite

About The Position

The Member Specialist provides comprehensive member service, managing the checkout area, resolving issues, and promoting Sam's Club products and services. This role involves guiding members with self-service technology, processing purchases, and handling payments, returns, refunds, and exchanges according to company policies. The specialist is responsible for maintaining safe and organized entrance and exit areas, verifying memberships, assisting with purchasing decisions, and locating merchandise. They also play a role in safeguarding company assets, maintaining documentation, and executing emergency procedures. Furthermore, the Member Specialist assists in training new Member Frontline Services associates on processes, technology, and new program rollouts, contributing to continuous learning and process improvement. The role emphasizes compliance with company policies, ethical standards, and the company's core values: Respect the Individual (embracing diversity, fostering belonging, teamwork, and mentorship), Act with Integrity (upholding ethics, accountability, and positive impact, supporting Walmart’s goal of becoming a regenerative company), Serve our Customers and Members (customer-first approach, data-driven decisions), and Strive for Excellence (curiosity, continuous improvement, resilience, and embracing new technologies).

Nice To Haves

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits (medical, vision, dental coverage)
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off (PTO, parental leave, family care leave, bereavement, jury duty, voting, vacation, sick leave, holidays)
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (company-paid education benefit program for high school completion, bachelor's degrees, English Language Learning, short-form certificates, including tuition, books, and fees)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed