MEMBER SPECIALIST

Walmart•Independence, MO

1d•Onsite

About The Position

The Member Specialist position at Sam's Club is responsible for providing comprehensive member service, managing the checkout area, and ensuring a positive shopping experience. Key duties include resolving member issues, promoting products and services, and assisting with self-service technology, purchases, returns, refunds, and exchanges. The role also involves maintaining safety standards, securing company assets, and ensuring compliance with company policies. Member Specialists are expected to maintain entrance and exit areas, assist members with merchandise, and organize the sales floor. Additionally, this role may involve training new Member Frontline Services associates on company processes, technology, and new program rollouts, contributing to continuous learning and process improvement. The company values respect for individuals, integrity, customer service, and striving for excellence, aligning with Walmart's commitment to helping customers save money and improving lives.

Nice To Haves

Retail experience including operating front end equipment (for example, cash register)
Working with mobile retail applications

Responsibilities

Provides member service.
Maintains the checkout area.
Resolves member issues and concerns.
Promotes Sam's Club products and services.
Provides guidance and support to members regarding self-service technology.
Processes member purchases.
Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
Follows proper procedures for handling merchandise.
Corrects and reports unsafe situations to facility management.
Maintains entrance areas.
Acknowledges members, verifies membership cards, and identifies member needs.
Assists members with purchasing decisions.
Locates merchandise.
Zones the area.
Arranges and organizes merchandise.
Assists members with transporting items.
Maintains a safe shopping environment.
Maintains exit areas.
Reviews member receipts.
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
Maintains paperwork, logs, and other required documentation.
Executes emergency response procedures.
Ensures compliance with company security and safety practices.
Assist with the training of Member Frontline Services associates on company processes and procedures.
Teaches new technology and tool functionality.
Delivers new programs rollout training.
Provides continuous learning and process improvement opportunities.
Identifies shrink and damages.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO, parental leave, family care leave, bereavement, jury duty, and voting)
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates, covering high school completion to bachelor's degrees, English Language Learning, and short-form certificates, including tuition, books, and fees)