(USA) Member Specialist

Walmart • South Point, OH

1d • Onsite

About The Position

This position is responsible for providing comprehensive member service at Sam's Club, encompassing various front-end and member interaction tasks. Key duties include maintaining the checkout, entrance, and exit areas, resolving member issues, and promoting Sam's Club products and services. The specialist guides members in using self-service technology, processes purchases, and handles payments, returns, refunds, and exchanges in accordance with company policies. The role also involves ensuring a safe shopping environment by following safety standards, conducting sweeps, and reporting unsafe situations. Member Specialists acknowledge members, verify membership cards, assist with purchasing decisions, locate merchandise, and help with transporting items. They are also tasked with safeguarding company assets by observing and reporting potential criminal activity, maintaining necessary paperwork and logs, and executing emergency response procedures to ensure security and safety compliance. A significant aspect of this role includes assisting with the training of new Member Frontline Services associates on company processes, new technology, and program rollouts, fostering continuous learning and process improvement. The specialist also ensures their area of responsibility is maintained by properly handling returns and identifying shrink and damages.

Nice To Haves

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees