(USA) Member Specialist

Walmart•Utica, MI

1d•Onsite

About The Position

This position provides comprehensive member service, maintaining the checkout and entrance/exit areas, and resolving member issues and concerns. Key responsibilities include promoting Sam's Club products and services, guiding members on self-service technology, and processing purchases, returns, refunds, and exchanges according to company policies. The role also involves ensuring a safe shopping environment by following safety standards, conducting sweeps, and reporting unsafe situations. The Member Specialist assists with securing company assets, maintaining documentation, and executing emergency response procedures. Furthermore, the position contributes to training Member Frontline Services associates on company processes, new technology, and program rollouts, fostering continuous learning and process improvement. The role requires maintaining the area of responsibility, handling returns, organizing merchandise, and identifying shrink and damages. Associates are expected to comply with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy, and applying these in business practices. The role involves completing work assignments by using policies, data, and resources, collaborating with managers, co-workers, customers, and business partners, identifying priorities, and adapting to change and feedback. The company values include: Respect the Individual (embracing differences, creating an inclusive workplace, fostering growth, attracting talent, working as a team, building relationships, communicating with impact, developing and mentoring others, recognizing contributions); Act with Integrity (maintaining high standards of integrity, ethics, and compliance, modeling Walmart values, accountability, supporting Walmart’s goal of becoming a regenerative company, acting selflessly, humbly, honestly, fairly, and transparently); Serve our Customers and Members (delivering results with a customer-first approach, making data-based decisions, balancing priorities, considering impact on stakeholders); and Strive for Excellence (displaying curiosity, desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, being open to new technologies and skills, and supporting others through change).

Nice To Haves

Retail experience including operating front end equipment (for example, cash register)
Working with mobile retail applications

Responsibilities

Provides member service
Maintains the checkout area
Resolves member issues and concerns
Promotes Sam's Club products and services
Provides guidance and support to members regarding self-service technology
Processes member purchases
Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
Follows proper procedures for handling merchandise
Corrects and reports unsafe situations to facility management
Maintains entrance areas
Acknowledges members, verifies membership cards, and identifies member needs
Assists members with purchasing decisions
Locates merchandise
Promotes the company's products and services
Zones the area
Arranges and organizes merchandise
Assists members with transporting items
Maintains a safe shopping environment
Maintains exit areas
Reviews member receipts
Acknowledges the member and identifies member needs
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
Maintains paperwork, logs, and other required documentation
Executes emergency response procedures
Ensures compliance with company security and safety practices
Assist with the training of Member Frontline Services associates on company processes and procedures
Teaches new technology and tool functionality
Delivers new programs rollout training
Provides continuous learning and process improvement opportunities
Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns
Identifies shrink and damages
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (Paid Time Off)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (company paid education benefit program for high school completion, bachelor's degrees, English Language Learning, short-form certificates, tuition, books, and fees)