Member Specialist

AAA•Garland, TX

2d•Onsite

About The Position

This is an exciting entry level position within the AAA branch network, ideal for service-driven professionals who thrive in a teamwork environment and enjoy interacting with AAA members. The role involves providing support for insurance and membership services. New hires will receive comprehensive training on AAA products and services to confidently assist members and achieve individual and team cross-selling goals. The company offers opportunities for career advancement through skills-based pay increases, monthly bonuses, and internal promotions, with 90% of managers promoted from within. Employees are eligible for a competitive benefits package, including Paid Volunteer time and a Pension Plan. Auto Club Enterprises is the largest club within the national AAA federation, employing nearly 17,000 individuals across 24 states and serving over 18 million members. The organization values its diverse workforce, believing that different cultures, backgrounds, personalities, and strengths contribute to delivering legendary, lifetime service. With a strong national brand, a reputation spanning since 1900, and a growing membership, AAA seeks career-minded professionals dedicated to its mission: "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer and participates in E-Verify, offering stability, growth, and a commitment to an exciting future.

Requirements

Prior experience in insurance, retail sales, banking, or similar customer service/sales environment
Advanced customer service skills
Ability to work overtime
Ability to travel locally when necessary
Proficiency with Microsoft Office basics
Proven ability to exceed assigned sales or service quality goals
Excellent communication, interpersonal and organizational skills
Adaptability to change and ability to meet deadlines
A high school diploma or GED
Successful completion of background check and drug screening
Ability to qualify for Property and Casualty License

Responsibilities

Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
Perform routine and advanced duties in support of agents and other team members.
Develop insurance leads for office sales agents and life specialists.

Benefits

Competitive benefits package
Paid Volunteer time
Pension Plan
Health coverage for medical, dental, vision
401(K) saving plans with company match
Tuition assistance
Floating holidays
PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)