(USA) Member Specialist

Walmart•Santa Clarita, CA

1d•Onsite

About The Position

The Member Specialist provides comprehensive member service, managing the checkout, entrance, and exit areas of the club. Key responsibilities include resolving member issues, promoting Sam's Club products and services, and guiding members through self-service technology. This role involves processing purchases, handling returns, refunds, and exchanges in accordance with company policies. The specialist is also responsible for maintaining a safe shopping environment by following safety standards, conducting safety sweeps, and reporting unsafe situations. Additionally, the position includes assisting members with purchasing decisions, locating merchandise, and transporting items. A significant aspect of the role is assisting with the training of Member Frontline Services associates, teaching new technology, delivering new program rollout training, and fostering continuous learning. The specialist ensures compliance with company security and safety practices, maintains documentation, and executes emergency response procedures. The role also emphasizes adherence to Walmart's core values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence, by fostering an inclusive environment, building strong relationships, promoting ethical conduct, prioritizing customer satisfaction, and driving continuous improvement.

Nice To Haves

Retail experience including operating front end equipment (for example, cash register)
Working with mobile retail applications

Responsibilities

Provides member service
Maintains the checkout area
Resolves member issues and concerns
Promotes Sam's Club products and services
Provides guidance and support to members regarding self-service technology
Processes member purchases
Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
Follows proper procedures for handling merchandise
Corrects and reports unsafe situations to facility management
Maintains entrance areas
Acknowledges members, verifies membership cards, and identifies member needs
Assists members with purchasing decisions
Locates merchandise
Resolves member issues and concerns
Promotes the company's products and services
Zones the area
Arranges and organizes merchandise
Assists members with transporting items
Maintains a safe shopping environment
Maintains exit areas
Reviews member receipts
Acknowledges the member and identifies member needs
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
Maintains paperwork, logs, and other required documentation
Executes emergency response procedures
Ensures compliance with company security and safety practices
Assist with the training of Member Frontline Services associates on company processes and procedures
Teaches new technology and tool functionality
Delivers new programs rollout training
Provides continuous learning and process improvement opportunities
Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns
Identifies shrink and damages
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Delivers results while putting the customer first
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience
Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change

Benefits

competitive pay
performance-based bonus awards
medical coverage
vision coverage
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO
parental leave
family care leave
bereavement
jury duty
voting
short-term disability
long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.