Member Specialist

Walmart•Fresno, CA

2d•Onsite

About The Position

The Member Specialist at Sam's Club is responsible for providing comprehensive member service, managing the checkout, entrance, and exit areas, and resolving member issues. This role involves promoting Sam's Club products and services, assisting members with self-service technology, processing purchases, and handling returns, refunds, and exchanges according to company policies. The specialist must adhere to company safety standards, conduct safety sweeps, and report unsafe situations. Key duties also include verifying membership cards, assisting with purchasing decisions, organizing merchandise, and maintaining a safe shopping environment. Furthermore, the position requires assisting in securing company assets by observing and reporting potential criminal activity, maintaining documentation, and executing emergency procedures. A significant aspect of the role is assisting with the training of new Member Frontline Services associates, teaching new technology, and delivering new program rollout training to foster continuous learning and process improvement. The company emphasizes values such as respecting individuals, acting with integrity, serving customers and members, and striving for excellence. Walmart, the parent company, is committed to helping customers save money and is focused on reinventing the shopping experience.

Nice To Haves

Retail experience including operating front end equipment (for example, cash register)
Working with mobile retail applications

Responsibilities

Provides member service
Maintains the checkout area
Resolves member issues and concerns
Promotes Sam's Club products and services
Provides guidance and support to members regarding self-service technology
Processes member purchases
Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
Follows proper procedures for handling merchandise
Corrects and reports unsafe situations to facility management
Maintains entrance areas
Acknowledges members, verifies membership cards, and identifies member needs
Assists members with purchasing decisions
Locates merchandise
Zones the area
Arranges and organizes merchandise
Assists members with transporting items
Maintains a safe shopping environment
Maintains exit areas
Reviews member receipts
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
Maintains paperwork, logs, and other required documentation
Executes emergency response procedures
Ensures compliance with company security and safety practices
Assists with the training of Member Frontline Services associates on company processes and procedures
Teaches new technology and tool functionality
Delivers new programs rollout training
Provides continuous learning and process improvement opportunities
Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns
Identifies shrink and damages
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.