MEMBER SPECIALIST

Walmart•Tulsa, OK

1d•Onsite

About The Position

The Member Specialist at Sam's Club is responsible for providing comprehensive member service, maintaining the checkout, entrance, and exit areas, and ensuring a safe and organized shopping environment. This role involves resolving member issues, promoting Sam's Club products and services, and assisting with purchases, returns, refunds, and exchanges. The specialist also guides members on self-service technology, handles merchandise, and contributes to the training of other Member Frontline Services associates. They are expected to comply with company policies, safety standards, and ethical guidelines, while continuously seeking improvement opportunities and adapting to change. The role emphasizes respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Nice To Haves

Retail experience including operating front end equipment (for example, cash register)
Working with mobile retail applications

Responsibilities

Provide member service.
Maintain the checkout area.
Resolve member issues and concerns.
Promote Sam's Club products and services.
Provide guidance and support to members regarding self-service technology.
Process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
Follow proper procedures for handling merchandise.
Correct and report unsafe situations to facility management.
Maintain entrance areas.
Acknowledge members, verify membership cards, and identify member needs.
Assist members with purchasing decisions.
Locate merchandise.
Zone the area (arrange and organize merchandise).
Assist members with transporting items.
Maintain a safe shopping environment.
Maintain exit areas.
Review member receipts.
Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
Maintain paperwork, logs, and other required documentation.
Execute emergency response procedures.
Ensure compliance with company security and safety practices.
Assist with the training of Member Frontline Services associates on company processes and procedures.
Teach new technology and tool functionality.
Deliver new programs rollout training.
Provide continuous learning and process improvement opportunities.
Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
Identify shrink and damages.
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help to attract the best talent.
Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
Strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics and compliance, model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first.
Make decisions based reliable information; balance short- and long-term priorities; and consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Display curiosity and a desire to learn; take calculated risks; and demonstrate courage and resilience.
Drive continuous improvements; be open to and use new technologies and skills; and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (company paid education benefit program for high school completion, bachelor's degrees, English Language Learning, and short-form certificates, including tuition, books, and fees)