Member Specialist FT Hiring Event

Sam's Club • Wichita, KS

294d • $17 - $24

About The Position

The position involves ensuring that the area of responsibility is maintained in accordance with company policies and procedures. This includes properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. The role also focuses on providing member service by maintaining exit areas, reviewing member receipts, acknowledging members, assisting with purchasing decisions, and helping members locate merchandise. Additionally, the position requires maintaining the self-checkout area, resolving member issues, promoting Sam's Club products and services, and processing member purchases. The associate will assist with securing and safeguarding Sam's Club assets by observing potential criminal activity, maintaining required documentation, executing emergency response procedures, and ensuring compliance with security and safety practices. Training of Member Frontline Service associates on company processes and procedures is also a key responsibility, along with complying with company policies and standards of ethics and integrity. The associate will complete work assignments by collaborating with managers, co-workers, and customers, identifying priorities, and adapting to change.

Requirements

• Customer service experience.
• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Ensure area of responsibility is maintained according to company policies and procedures.
• Handle returns, zone the area, arrange and organize merchandise, and identify shrink and damages.
• Provide member service by maintaining exit areas and reviewing member receipts.
• Acknowledge members and assist with purchasing decisions and locating merchandise.
• Maintain self-checkout area and resolve member issues and concerns.
• Promote Sam's Club products and services and provide guidance on self-service technology.
• Process member purchases and assist with payments, returns, refunds, and exchanges.
• Secure and safeguard Sam's Club assets by observing potential criminal activity.
• Maintain paperwork, logs, and documentation, and execute emergency response procedures.
• Train Member Frontline Service associates on company processes and new technology.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments by collaborating with managers and co-workers.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods