Member Solutions Specialist – Collections (Hybrid / WFH)

Financial Staffing Resources, Ltd. • Farmers Branch, TX

5d • $23 - $26 • Hybrid

About The Position

Are you a skilled problem solver who enjoys helping members find solutions while protecting the financial health of a credit union?
Enjoy the flexibility of a primarily work from home position with occasional in office meetings and team collaboration in Farmers Branch.
This position plays an important role in supporting the credit union’s collection efforts while maintaining a positive member experience. The Member Solutions Specialist works directly with members to resolve delinquent accounts, establish payment solutions, and ensure collection activities are handled professionally and in compliance with applicable laws and regulations.
Position Summary
The Member Solutions Specialist is responsible for the credit union’s collection efforts including letters, phone calls, door knocks, repossessions, and remarketing activities.

Requirements

• Minimum two years equivalent work experience involving customer service and problem solving in the collections space
• Extensive customer service experience required
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Comfortable using general office and financial equipment

Nice To Haves

• Credit union experience preferred
• Bilingual skills a plus

Responsibilities

• Maintain a positive and professional attitude when representing the credit union
• Provide prompt and professional service to both internal and external members
• Cross sell credit union products and services when appropriate
• Ensure collection efforts are performed timely and in accordance with applicable laws and regulations
• Ensure required collection letters are mailed timely and accurately
• Conduct collection activities including phone calls, skip tracing, and door knocks when necessary
• Ensure members maintain proper insurance coverage on collateral loans
• Monitor and maintain Collateral Protection Insurance requirements
• Maintain accurate collection notes and updates within the collection queue and Keystone system
• Work with members to establish payment arrangements that benefit both the member and the credit union
• Process account charge offs accurately and in a timely manner
• Review and manage collection reports including delinquent loans with money, first payment defaults, large loan delinquencies, advanced due dates, interest greater than payment due, and credit card over the limit reports
• Work closely with the President, Vice President of Member Loyalty and Opportunity, and Member Solutions Manager to support operational goals
• Maintain procedures that support the philosophy and objectives of the credit union
• Contribute to a team focused environment by assisting coworkers with questions or concerns
• Perform other duties as assigned

Benefits

• unlimited PTO
• 401K match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed