Member Solutions Representative

Leaders Credit Union • Jackson, TN

7d

About The Position

Thank you for taking the time to review our Member Solutions Representative position.  At Leaders Credit Union, our mission is to “Power your passion and make lives better.” We are very intentional about the hiring and interview process, which means we take our time.  We want to make sure that you find the perfect career path!  We truly appreciate your interest in Leaders Credit Union. Who is Leaders Credit Union? We are a member-owned financial cooperative. This means that we exist to serve the needs of the consumers who own accounts at Leaders Credit Union. They are owners, and their financial well-being is at the heart of every decision we make.  We are one of the largest credit unions in West Tennessee, and one of the most stable. Our purpose is simple:  to provide a sound, convenient alternative to traditional banking. What are our core values?  As a team member of Leaders Credit Union, you would be asked to adhere to a specific set of core values.  These values should govern all decisions that are made when serving our members’ needs.   These values are: Member Focused Team Oriented Community Minded Forward Thinking Trusted Partner Why Leaders?  Leaders Credit Union has been ranked one of the Best Credit Unions to Work for three years in a row.  So, what makes Leaders such a great place to work? Great benefits! We offer healthcare, vacation time, sick time, 401k options, and a profit-sharing plan (just to name a few!)  Our Human Resources team is always looking to ensure that our benefit packages are competitive. Work with a mission! Our mission statement isn’t just something written on a billboard, we truly look to “power your passion and make lives better.” That mission is lived out by member-facing personnel as well as our back-office employees. Extensive training! We go to great lengths to make sure you know your job responsibilities and are comfortable through a very thorough training process. But our training goes beyond that.   We offer monthly classes on everything from mortgage products to conflict resolution. We give you the tools you need to succeed. Room for growth! At Leaders, you are only limited by your own ambition. Being part of a quickly growing financial institution leaves room for personal growth, and we do our best to promote from within whenever possible.

Requirements

• Has 2+ years of related or relevant experience
• A high school degree
• Proficiency in Microsoft Suite of Products (Excel, Outlook, Word, etc.)
• Must maintain a professional, courteous, and friendly atmosphere for members and co-workers
• Must have very strong communication skills (both written and verbal)

Responsibilities

• Contacting delinquent accounts by phone, mail, and text message.  Taking appropriate action to bring the account current or creating a payment plan.
• Analyzes the financial situation of delinquent borrowers and makes recommendations on how to remedy the delinquency.  This could include payment plans and repossession of assets.
• Maintains accurate files and reports on all collections activities on assigned accounts.   Accurately maintains documentation necessary to fully detail activities on assigned accounts.
• Informs management of trends being noted within delinquent files.
• Testifies at legal proceedings as required. Interacts with attorneys, law enforcement agencies, etc. as necessary.

Benefits

• healthcare
• vacation time
• sick time
• 401k options
• profit-sharing plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED