Member Solutions Repossession Specialist

CoVantage Credit Union•Antigo, WI

About The Position

CoVantage Credit Union is seeking a full-time Member Solutions Repossession Specialist to support members facing financial difficulties with professionalism and exceptional service. In this role, you will manage consumer and commercial loan delinquencies, work to minimize loan losses and collection costs, and coordinate repossession efforts to ensure effective outcomes. CoVantage invests in its team members! As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Requirements

Minimum of two years' experience in collections, repossession, insurance, or related capacity
Have a naturally positive attitude and the ability to listen through a situation
Have excellent communication skills with the ability to persuade or influence people
Have strong problem-solving skills to overcome member obstacles
Are results focused with strong time management and organization skills to effectively handle multiple responsibilities
Working knowledge of Microsoft Office and Windows programs

Responsibilities

Manages the repossession dashboard and ensures repossessions are in proper compliance and there is proper communication with vendors.
Maintains a computer organized queue system for contacting, working with, and collecting payments from members who caused a loss to the credit union.
Keeps a record of each collection attempt that is made.
Makes every effort to work with members who are having financial difficulties at all times striving to arrive at satisfactory payment arrangements.
Partner with internal and external legal counsel for issuing legal notices as needed
Ensures that proper month end reporting for delinquency, repossession/collateral liquidation, and OREO is completed on time
Serves members with empathy and respect, and maintains a high level of confidentiality