Member Solutions Centre Representative (Summer Student) Winkler

Access Credit Union • Booneville, KY

5d • $20

About The Position

Grow your career with one of Manitoba's Top Employers since 2014. At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union. At Access Credit Union, our values are straightforward: Do good Be better Own it Move forward The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.

Requirements

• Grade 12 diploma or equivalent
• Must be enrolled in post-secondary education.
• Someone who would like to work a minimum of 30 hours per week during the months of May through August
• Attentive, detail-oriented people who can deliver excellent service

Nice To Haves

• Access Credit Union welcomes applications from post-secondary co-op students.
• Preference is given to students who are pursuing business or applicable fields of study.
• Highly motivated individuals who will build relationships and promote our products and services to existing and new members of the credit union

Responsibilities

• Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
• Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.
• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
• Proactively respond, identify and cross-sell products and service using an advice-based approach
• Utilize open-ended questions and techniques to overcome business objections
• Refer to the appropriate credit union specialist for lending and wealth management inquiries
• Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.
• Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.
• Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.
• Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
• Balance electronic ledger on a daily basis through the banking system
• Work collaboratively with other team members to achieve organizational objectives
• Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success
• This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Benefits

• competitive compensation
• 100% company paid health benefits
• employer-matched pension plan
• continuing education
• career advancement opportunities within our credit union

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED