Member Solutions Ambassador

Educational Systems Federal Credit Union • Greenbelt, MD

3d

About The Position

Join Our Dynamic Team
Educational Systems FCU has proudly served the education community for over 65 years. With over $1.2 billion in assets and 85,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowerment and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

GENERAL SUMMARY
Follows detailed and standardized procedures in maintaining accurate collections records. Performs a variety of collections duties related to the collection function in accordance with Educational Systems Federal Credit Union policies and procedures and are in compliance with all Federal, State, NCUA and other regulatory agencies rules and regulations. Responds to questions and/or provides information upon request from both internal and external members. Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Educational Systems Federal Credit Union products and services.

Requirements

• High school diploma or GED required.
• Minimum two (2) years' experience in loan servicing or collections in a financial institution is required.
• Ability to function independently exercising sound judgment on basic collection principles.
• Excellent interpersonal, problem solving, and analytical skills required.
• Must be proficient in the use of Microsoft Office.
• Ability to function in a financial institution environment and utilize standard office equipment including but not limited to: 10 key calculator, fax, copier, telephone, etc.

Responsibilities

• Delinquency and Collection. Contacts delinquent members and co-signers by phone, mail or email to determine reasons for delinquency and assist them in developing plans to bring account (s) to current status. Contacts members with over limit visas by phone, email or mail to collect on over limit amount. Updates and logs activity on accounts through the Temenos system. Place Repo Locks in Keystone on all loans 32+ days past due. Requests credit bureau reports and skip trace. Completes required forms for submission for approval of loan extensions and modifications. Process mail.
• Policies and Procedures. Keeps current on policies, procedures and changes pertaining to the Member Solutions Center using the Internet/Intranet and other training and information tools available. Follows established procedures to safeguard the collection computer systems.
• Duties. Adheres to safety and security programs designed to minimize loss relating to fraud and robbery. Maintains and demonstrates practical knowledge of branch and/or facility security procedures to ensure the safety and soundness of the credit union. Adheres to all compliance standards set forth by Federal and State laws including, but not limited to: BSA, Money Laundering, Regulation CC and privacy of member information. Completes annual training, where applicable, to remain current with regulations and compliance procedures. Ability to sit for long periods of time and use a computer for prolonged periods of time. Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees