Member Solutions Advocate I

Rockland Federal Credit • Rockland, MA

11h • $20 - $22

About The Position

Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center based in Rockland. If you enjoy providing stellar service while working in a busy environment, this could be the position for you!

Requirements

• High School Diploma or equivalent required
• Good written and verbal communication skills with the ability to manage multiple tasks in a timely manner.
• Be able to provide superior service by collaborating as a team and deliver high-quality service to both internal and external members, while embracing the fundamental values of RFCU's organizational culture.

Nice To Haves

• Previous banking or experience in a call center environment preferred.

Responsibilities

• Answer inbound calls within specified service levels, providing members with efficient and professional service.
• Maintain a full understanding of Credit Union products and services.
• Accurately process routine transactions and file maintenance while tracking member interactions.
• Proactively problem-solving with the scope of responsibility.
• Cross-selling additional products.

Benefits

• RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED