Member Solutions Advisor (Collections)

First Alliance Credit Union • Stewartville, MN

6d • $21 • Remote

About The Position

Join First Alliance Credit Union as a Member Solutions Advisor, a people-first collections role focused on resolving delinquency while supporting members through difficult financial moments. At First Alliance, collections are about connection, education, and solutions- not confrontation. In this role, you’ll work directly with members to understand their situation, explore repayment or hardship options, and help them regain financial stability—all while protecting the integrity of the credit union and providing Financial Well-Being for All. You’ll be part of our Member Solutions (Collections) Team, partnering with teammates to manage accounts, communicate proactively, and navigate sensitive conversations with empathy, professionalism, and care.

Requirements

• High school diploma or GED required; additional coursework or certifications in finance or communications a plus.
• 3–5 years of experience in a financial institution, including at least 1 year in collections, member solutions, or account recovery.
• Strong communication skills with the ability to balance empathy and accountability.
• Comfortable handling difficult conversations with professionalism and tact.
• Organized, detail-oriented, and persistent in follow-up and documentation.
• Tech-savvy and confident using computers and standard software systems.
• Able to work independently in a remote environment while remaining engaged, responsive, and collaborative.

Responsibilities

• Connect with members who have delinquent or negative accounts to understand their circumstances and identify workable solutions.
• Manage and document account activity accurately to ensure timely follow-up.
• Educate members on financial options and strategies to prevent future challenges.
• Collaborate with teammates on skip tracing, repossessions, and loss-mitigation efforts using a people-first approach.
• Ensure all communications and actions meet legal, regulatory, and policy requirements.

Benefits

• Comprehensive benefits including 401(k) with match, medical, dental, vision, HSA, PTO, life insurance, and employee discounts.
• Candidates who demonstrate certified proficiency in Spanish or Somali may be eligible for additional compensation (details shared during the hiring process).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees