Member Services Team Lead

Capricorn•Perth, WA

About The Position

Lead and develop our Member Service Team to deliver an exceptional experience for Members and prospective Members. In this leadership role, you’ll coach, support and empower the team to provide professional, efficient and Member centric service while meeting operational performance goals.

Requirements

Intermediate proficiency with the Microsoft Office suite
Strong relationship building skills with a focus on Member centric outcomes
Ability to coach, motivate and guide others with clear expectations and goals
Adaptability to changing business and operational priorities
Demonstrated experience in a customer service leadership role (essential)

Nice To Haves

Exposure to basic accounting principles (desirable)
Experience in a high volume environment using multiple systems (desirable)
Completion of Year 12 or equivalent (preferred)
Relevant qualifications in Leadership or Frontline Management (highly desirable)

Benefits

Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

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