Member Services Support Specialist

TRILLIUM HEALTH RESOURCES • Greenville, NC

8h • Remote

About The Position

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Trillium Health Resources has a career opening for a Member Services Support Specialist to join our team! The Member and Recipient Services Support Specialist provides non-clinical administrative support to the Member Services Department related to member mailings. The Member Services Support Specialist’s primary responsibility is to assist with returned mail based on state reporting requirements. The Member Services Department is often the first interaction with our agency therefore the specialist must respond to the mailing needs in a professional service-oriented manner and support the mailing coordinator in their work. The Member Services Support Specialist is directly supervised by the AVP of Call Center Operations.

Requirements

• High School Diploma or GED and minimum of one (1) year clerical experience with some experience in a call center, member services and/or customer services. OR Equivalent combination of higher education/experience.
• Must have a valid driver’s license
• Must reside in North Carolina
• Must be able to travel within catchment as required.

Nice To Haves

• One (1) year of work experience in behavioral/mental health, substance abuse and developmental disabilities.

Responsibilities

• Collect, monitor and organize data needed for various databases, reports or reviews.
• Represent the Call Center Department by participating in various cross functional projects or tasks.
• Process incoming and outgoing mail.
• Monitor, sort and distribute emails and faxes.
• Schedule and coordinate meetings, events, interviews, appointments, and/or other similar activities, which may include coordinating travel and lodging arrangements.
• Prepare, transcribe, compose, type, edit, and distribute agendas and/or minutes of meetings

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED