Member Services Supervisor
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About The Position
The Member Services Supervisor is a cross-functional role that creates efficiencies in Service Desk and Member Services operations. This person is responsible for supervising the Service Desk Team to support in delivering exceptional customer experience. The Member Services Supervisor also responds to members' comments and suggestions, acting as the club's first line of communication with members and creating a friendly and welcoming environment. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to member needs, assisting with membership billing and account questions, and the collection of outstanding membership fees. The Member Services Supervisor role is responsible for understanding all member enrollment procedures, knowledge of all club program offerings, club safety standards, and upholding Active Operational Standards of Excellence.
