Member Services Student Attendant

Duke Careers • Durham, NC

35d • Onsite

About The Position

At Duke, we value the people who create welcoming, inclusive spaces where everyone feels they belong. As a Member Services Student Attendant (Part-Time Staff) with Duke Recreation & Physical Education, you’ll play an essential role in supporting our diverse Duke community by delivering exceptional service and ensuring a positive experience for every member and guest.
You’ll work closely with the Assistant Director of Memberships and the recreation facilities team, serving as a trusted, knowledgeable point of contact for membership services across Duke’s recreation centers.
This role is ideal for someone who enjoys problem-solving, connecting with people, and keeping operations running smoothly in a fast-paced, customer-focused environment.
Duke Recreation & Physical Education is committed to fostering health, wellness, and belonging across campus. In this role, you’ll gain hands-on experience in customer service, operations, and campus engagement while contributing to a welcoming environment for students, faculty, staff, alumni, and community members.

Work Environment:This position works within Duke’s recreation centers in both administrative and front-line capacities. The environment is dynamic, fast-paced, and service-oriented, requiring professionalism, attention to detail, and a collaborative mindset.

Requirements

• Excellent customer service and communication skills; prior service or administrative experience preferred
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities
• Comfort using computer systems, membership software, and mobile applications (Fusion experience preferred)
• Professionalism, reliability, and discretion when handling member information
• Ability to work collaboratively with students, faculty/staff, alumni, community members, and campus partners

Responsibilities

• Support the Assistant Director of Memberships with daily administrative and operational tasks related to membership management
• Provide front-line customer service, assisting with membership inquiries, purchases, renewals, and account support
• Process payments, refunds, and account adjustments accurately and securely
• Troubleshoot membership access and account issues, coordinating with IT, Guest Services, and facility staff as needed
• Maintain accurate digital and paper records, ensuring confidentiality, data privacy, and compliance with departmental standards
• Assist with membership reporting, outreach initiatives, Duke community tabling opportunities, and retention efforts
• Uphold Duke Rec & P.E.’s customer service, inclusion, and professionalism standards in all interactions

Benefits

• Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.
• Learn more at: https://hr.duke.edu/benefits/

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed