Member Services Specialist - Pantops Branch

University of Virginia Community Credit Union•Charlottesville, VA

66d

About The Position

University of Virginia Community Credit UnionWorking together to strengthen the financial wellnessof our members and local communities. At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve. Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us. SUMMARY: Successful Member Service Specialists serve in a universal specialist role, and provide an exceptional member experience by handling every client need from sales to service. The incumbent will possess a deep knowledge of teller, ATM, online, and mobile banking services; the ability to open new accounts, certificates, and IRAs, while maintaining expert knowledge on all credit union products to effectively present solutions to our members. Qualified candidates will be reliable, adaptable, sales and service oriented individuals who are adept at teamwork and able to use good judgment to satisfy members’ financial needs.

Requirements

3 years of experience working in a similar or related setting in a Financial Institution
Exceptional communication skills
Approachable and friendly
Thrive in a fast-paced environment
Ability to perform basic math skills
Cash handling experience is preferred
High school diploma is required

Responsibilities

Ensure Members are promptly and professionally served
Actively educate and refer Members to resources available within the Credit Union
Refer products and services to our Members
Provide members with a one-stop experience in processing transactions and fulfilling their sales and service needs
Retain and deepen existing member relationships, and establish new relationships using a needs-based approach
Perform teller transactions at a high level, including deposits, withdrawals, transfers, and loan requests, among others
Assist with opening and closing duties for the branch
Promote, explain, and cross-sell credit union products and services, including checking accounts, debit & credit cards, electronic services, consumer loans and business accounts and services

Benefits

Health, Dental, Vision, a company Retirement Plan Contribution of up to 7% after the first year of employment.
Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts.
Full-time employees accrue Paid Time Off starting with 18 days accrual annually, and 13 company paid holidays.
Employees are also eligible for Family Forming Leave, and Volunteer Time Off.

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