Member Services Sales Manager

Camping World•Englewood, CO

20d•$66,200 - $101,500•Onsite

About The Position

The Member Services Sales Manager is based on-site in Englewood, CO and serves as the primary tactical leader responsible for the daily execution and performance of the inbound Member Services Sales team. This role translates leadership strategy into measurable revenue by driving conversion rates, increasing average order value (AOV), and achieving sales targets across subscription-based protection programs (Roadside Assistance, TravelAssist, Tire & Wheel) and loyalty offerings. Success in this role requires hands-on sales coaching, strong performance management, and the ability to build a high-energy, accountable team culture. The ideal candidate is a highly tactical, action-oriented leader with a proven track record of driving results in a metrics-driven, inbound sales contact center environment. They are an exceptional coach who thrives on the sales floor, capable of diagnosing performance gaps – particularly in the "service-to-sales" motion – and implementing targeted developmental plans. This individual leads from the front, setting a high bar for performance and holding the team accountable for achieving KPIs. They possess strong analytical skills to review performance data rapidly and make immediate tactical adjustments, demonstrating resilience and an unwavering commitment to achieving sales targets.

Requirements

3+ years of sales experience with 2+ years in a people leadership role
Experience in a high-volume, metrics-driven sales environment required
Must be able to work on-site in Englewood, CO 4–5 days per week
Role requires in-person leadership, including live coaching and floor management
Proven ability to coach teams to exceed sales targets
Strong background in consultative selling, upselling, and service-to-sales conversion
Data-driven approach to performance management
Ability to interpret performance data and take immediate action
Experience managing real-time operations and intraday adjustments
Strong communication and motivational leadership skills
Ability to drive accountability and deliver performance feedback effectively
Proficiency with CRM systems, telephony/ACD platforms, and reporting tools

Nice To Haves

Inbound contact center leadership experience strongly preferred

Responsibilities

Sales Leadership & Coaching Lead, coach, and develop a team of Sales Advisors and Lead Advisors in a high-volume inbound contact center.
Execute a consistent coaching cadence including 1:1s, live call monitoring, and real-time feedback focused on upselling, objection handling, and closing.
Identify performance gaps using key metrics and implement targeted coaching and development plans.
Drive a high-performance culture through daily huddles, recognition, and sales incentives.
Performance & KPI Management Own team performance against core KPIs: Conversion Rate, AOV/Revenue, and Transfers.
Monitor real-time dashboards and adjust tactics to optimize results.
Manage intraday operations to align staffing, performance, and call volume with targets.
Reinforce behaviors that drive long-term customer value, including auto-renew and multi-year subscriptions.
Operational Execution Maintain a visible presence on the sales floor to drive engagement, accountability, and results.
Provide in-the-moment coaching and intervention during live calls.
Act as a player-coach by supporting escalations and closing complex sales as needed.
Talent Management Manage full employee lifecycle including hiring, onboarding, performance management, and employee relations.
Execute performance improvement plans and corrective actions when necessary.
Partner with Talent Acquisition to attract and hire top sales talent.
Cross-Functional Collaboration Partner with Training, QA, and Marketing to improve sales effectiveness.
Provide frontline insights to leadership to inform strategy and remove barriers.
Support and direct Lead Advisors to extend coaching and team oversight.