Member Services Representative

Vasa Fitness • Orem, UT

391d • $31,200 - $31,200

About The Position

The Member Services Representative at VASA Fitness plays a crucial role in creating an uplifting experience for members by providing exceptional customer service through various communication channels. This position focuses on addressing and resolving member inquiries and concerns in a supportive and inclusive manner, contributing to the overall positive culture of the organization.

Requirements

• High school diploma or equivalent (GED).
• Prior customer service experience.
• Strong attention to detail.
• Ability to use own judgement to make decisions.
• Ability to work without immediate supervision.
• Excellent verbal and written communication across different platforms (email, in-person, phone, social media, etc.).
• Ability to focus on core information expressed by members and provide solutions, information, and guidance in a professional manner.
• Integrity in handling financial transactions and information regarding member accounts.
• Ability to work in a fast-paced environment and effectively manage a high volume of inquiries.

Nice To Haves

• Bilingual (Spanish/English) highly preferred.

Responsibilities

• Create a friendly, professional, and positive first impression on our Members, their guests, and the public.
• Properly address and resolve membership concerns and requirements.
• Meet or exceed all quotas provided by your leader, both personally and as a team unit.
• Accurately record all information regarding Member relations internally and with external vendors.
• Research and resolve member issues through use of a computerized database.
• Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative & consistent customer service.
• Accurately record data from phone conversations and member visits into appropriate databases.
• Collect on past due accounts.

Benefits

• Healthcare benefits for employees who work 20+ hours per week.
• Two complimentary gym memberships (one for themselves and another to give away).
• 401k options.
• Paid Time Off (hourly) for 30+ hours per week employees.
• Health, Dental, Vision Benefits for 30+ hours per week employees.
• Paid Parental Leave for 30+ hours per week employees.
• Flexible Vacation Plan for 40 hours per week employees.
• Paid Holidays for 40 hours per week employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED