Member Services Representative

Planet Fitness - The Core Group • East Providence, RI

143d

About The Position

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Closer position. Sat 1pm- 7pm, Sun 3pm-7pm, Wed 6pm-10pm, Thurs 3pm-10pm, Fri 3pm- 9pm.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones in a friendly manner and assisting callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Benefits

• Free Black Card membership after 90 days of employment.
• Medical options.
• Dental.
• Vision.
• Flexible Spending Accounts.
• 401k with company contribution.
• Paid vacation time.
• Access to Pet Insurance.
• Access to Aflac.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees