Member Services Representative

Crunch • Staten Island, NY

81d

About The Position

The position involves working in a club environment where the primary focus is on providing excellent customer service to members and guests. The role includes various responsibilities such as membership sales, checking in members and guests, and facilitating member requests. The employee will also be responsible for maintaining a welcoming atmosphere and ensuring that all club procedures are followed. The position offers opportunities for advancement and requires a professional demeanor at all times.

Requirements

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Nice To Haves

• Strong customer service skills

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Attend Monthly or Weekly Department Meetings and Employee Training Meetings

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement

What This Job Offers

• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 1,001-5,000 employees