Member Services Representative

Crunch Fitness Canada • Orange Park, FL

97d

About The Position

This position involves engaging with members and guests at the club, ensuring a welcoming atmosphere, and facilitating various services and sales. The role requires strong customer service skills and the ability to communicate effectively with members and guests. Responsibilities include managing membership sales, checking in members, answering phones, and maintaining a clean work environment.

Requirements

• Fluent in English
• Proficient reading and writing skills
• Computer Skills
• Strong customer service skills

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Attend Monthly or Weekly Department Meetings
• Participate in Employee Training Meetings

Benefits

• Employee discounts
• Flexible schedule
• Training & development
• Wellness resources

What This Job Offers

• Industry: Personal and Laundry Services