Member Services Representative

Crunch • Phoenix, AZ

81d

About The Position

This position requires opening shifts from 4am to 10am. The role involves various responsibilities centered around customer service and membership sales at the club. The employee will be expected to maintain a welcoming atmosphere for all members and guests, ensuring that they feel valued and informed about club services and events.

Requirements

• THIS POSITION REQUIRES OPENING SHIFTS (4am - 10am)
• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Nice To Haves

• Strong customer service skills

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Attend monthly or weekly department meetings and employee training meetings

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 1,001-5,000 employees