Member Services Representative

Crunch • Eagle, ID

85d

About The Position

The position involves working in a club environment where the primary focus is on providing excellent customer service to members and guests. The role requires a friendly demeanor and the ability to handle various tasks related to membership sales and member services. Responsibilities include greeting members, checking them in, facilitating communication through club software, and maintaining a welcoming atmosphere. Additionally, the position involves selling retail products, scheduling services, and ensuring a clean and organized work area. The employee will also participate in regular meetings for training and departmental updates.

Requirements

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Nice To Haves

• Strong customer service skills

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Monthly or Weekly Department Meetings
• Employee Training Meetings

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 1,001-5,000 employees