Member Services Representative

Crunch • Alabaster, AL

66d

About The Position

The position involves working in a membership-based environment where the primary focus is on providing excellent customer service and facilitating member interactions. The role includes responsibilities such as greeting members and guests, managing check-ins, and ensuring a welcoming atmosphere. The employee will also be involved in sales, scheduling services, and maintaining a clean work area. Regular meetings for training and departmental updates are part of the job.

Requirements

• Fluent in English
• Proficient reading and writing skills
• Computer Skills
• Teamwork

Nice To Haves

• Strong customer service skills

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Monthly or Weekly Department Meetings Employee Training Meetings

Benefits

• Free Peak Results Membership
• Employee discounts
• Opportunity for advancement
• Training & development
• Flexible schedule

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 1,001-5,000 employees