Member Services Representative

TEKsystems•Plymouth Charter Township, MI

46d•$35,360 - $37,440•Onsite

About The Position

We are looking for an enthusiastic and detail-oriented Member Services Representative (MSR) to join our team. This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and has a strong sense of responsibility. As an MSR, you will assist members with account services, provide support to the loan processing department, and ensure exceptional customer service at every interaction.

Requirements

Strong customer service skills and a welcoming personality
Ability to communicate clearly and professionally
Comfortable handling account openings/closures and answering phones
Positive, proactive attitude—someone who “runs toward the fire”
Basic computer skills and willingness to learn

Nice To Haves

Banking or credit union experience
Familiarity with DNA/Fiserv banking software
Experience with legal accounts (death claims, guardianships, power of attorney)
Fraud management and debit card setup experience

Responsibilities

Open, close, and maintain member accounts, including Individual Retirement Accounts (IRAs).
Assist members with a variety of financial services and products.
Handle legal accounts and process wire transfers, stop payments, address changes, and check orders.
Respond to member inquiries via phone, email, and online platforms.
Provide administrative and clerical support to the loan department, including preparing loan packages and maintaining filing systems.
Update interest rate sheets and retrieve necessary documentation as directed.
Perform other related duties as assigned.