Member Services Representative
About The Position
The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property, and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values. The Fire Department, City of New York (FDNY) seeks a full time Member Services Representative in the Bureau of Health Services (BHS) within World Trade Center Health Program (WTCHP). Reporting directly to the immediate supervisor, the successful candidate will: Answer member telephone inquiries regarding the WTC Medical Program, schedule WTC exams and assist members and providers with WTC authorizations. Follow protocols to provide correct answers, to log standardized details of all calls, to identify and resolve member Program problems, to follow up until satisfactory solutions are found. Follow protocols to manage properly the electronic collection of information. Assist in evaluating and monitoring the needs of the service population, identify any unmet needs, and assist in enhancement of resources to meet these needs. Assist members in the clinic when moving through different stations during medical exams. Perform other similar tasks as needed. COMMUNITY ASSOCIATE - 56057
Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above.
Responsibilities
- Answer member telephone inquiries regarding the WTC Medical Program
- Schedule WTC exams
- Assist members and providers with WTC authorizations
- Follow protocols to provide correct answers
- Log standardized details of all calls
- Identify and resolve member Program problems
- Follow up until satisfactory solutions are found
- Follow protocols to manage properly the electronic collection of information
- Assist in evaluating and monitoring the needs of the service population
- Identify any unmet needs
- Assist in enhancement of resources to meet these needs
- Assist members in the clinic when moving through different stations during medical exams
- Perform other similar tasks as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
