Member Services Representative
About The Position
We’re hiring a Member Services Representative who can work as a member of an established team and believes great service can strengthen a community. This role is teller-focused, ideal for someone who enjoys helping people, creating welcoming experiences, and wants an opportunity to grow into broader financial service responsibilities. At North Coast Credit Union, our Member Services Representatives are often the first face members see. From our Dupont (Bellingham) branch, you’ll help deliver trusted, human-centered service while supporting the credit union’s mission of improving financial well-being. In this role, you will: Welcome members and provide accurate teller services, including cash handling and transaction processing Balance and safeguard your cash drawer with strong attention to detail Resolve account questions with empathy and professionalism Educate members on services that support their financial goals Open accounts and assist with lending as you grow in the role Maintain accurate records and protect member information We’re looking for someone who values connection, communicates with care, and takes pride in serving a diverse community. This position offers a strong foundation in teller operations with clear opportunities to expand your skills and advance within a mission-driven organization. North Coast Credit Union Employees Enjoy Robust Benefits - Helping you thrive! We enjoy paid time off with a starting vacation accrual of 10 days per year, 11 paid holidays, paid sick time which accrues at 2 hours per pay period (6 days per year), and WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked. We invest in our employees' futures by offering a 401 (k) retirement plan with up to a 10% employer contribution. We prioritize your health and well-being and offer medical, dental and vision insurance for you and your family, including free mental health and wellness plan options. We ensure our employees are taken care of during life's unexpected events with employer provided life and disability insurance along with paid bereavement leave. All benefits are offered in accordance with our plan documents and policies. Pay Range (depending on level of experience): Member Service Representative 1 - $20.41 - $26.53 Member Service Representative 2 - $22.04 - $28.65 Member Service Representative 3 - $23.80 - $30.94
Requirements
- High school diploma or equivalent
- Previous cashing handling experience is highly recommended and will be a requirement for the level 2 and 3 roles.
- Strong communication and interpersonal skills
- The ability to multitask and work in a fast-paced environment
- Strong organizational skills and be detail-oriented
- Basic computer skills
- The ability to obtain NMLS Registration and Notary license.
- This position is full-time, approximately 40 hours per week. The schedule is generally Monday – Friday 8:30 am – 5:30 pm. There is occasional need to attend trainings - and meetings between 7:45 am – 6pm to meet operational need.
Nice To Haves
- Previous customer service experience (preferred)
Responsibilities
- Welcome members and provide accurate teller services, including cash handling and transaction processing
- Balance and safeguard your cash drawer with strong attention to detail
- Resolve account questions with empathy and professionalism
- Educate members on services that support their financial goals
- Open accounts and assist with lending as you grow in the role
- Maintain accurate records and protect member information
Benefits
- paid time off with a starting vacation accrual of 10 days per year
- 11 paid holidays
- paid sick time which accrues at 2 hours per pay period (6 days per year)
- WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked
- 401 (k) retirement plan with up to a 10% employer contribution
- medical, dental and vision insurance for you and your family, including free mental health and wellness plan options
- employer provided life and disability insurance along with paid bereavement leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
