Member Services Representative (Part-Time, Evening)

Honeydew

1d•$15•Remote

About The Position

At Honeydew, we're redefining how Americans access dermatology care — tackling huge barriers in access and cost with a model that makes getting evidence-backed treatment easy, affordable, and genuinely effective. The market is enormous, and we’ve only just begun to scratch the surface. We’re growing our Member Services team to ensure every patient receives compassionate, responsive, and high-quality support throughout their care journey. Our Member Service Representatives answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew’s website, providing information and addressing concerns about treatments, appointments, and general inquiries. This is a part-time evening role (Monday–Friday, 3:00 PM–8:00 PM ET). Applicants across the U.S. will be considered, with priority given to candidates available to reliably work Eastern Time hours. Compensation: $15.00 per hour States: AL, AZ, FL, GA, ID, MD, MI, MO, NJ, NY, NC, OH, PA, TX, UT, VA, WA, WI

Requirements

Previous experience in customer service or call center roles preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional under pressure.
Proficiency in basic computer skills.
Reliable availability for Monday–Friday, 3:00–8:00 PM ET

Responsibilities

Answer incoming calls from patients, labs, and pharmacies
Respond to live chat inquiries through Honeydew’s website
Schedule appointments and route inquiries to appropriate departments
Provide clear, accurate information about treatments, prescriptions, lab work, and general processes
Troubleshoot patient concerns and escalate issues when necessary
Maintain detailed and accurate documentation in our CRM system
Deliver a compassionate, professional experience in every interaction