Member Services Representative

United Defense Tactical - Glendale • Glendale, AZ

49d

About The Position

The Member Services Representative is the first point of contact for members and guests at the academy. This role plays a key part in creating a welcoming, respectful, and professional environment that reflects the values of discipline, integrity, and community. The ideal candidate is organized, personable, and committed to supporting Members and guests throughout their training journey.

Requirements

• High school diploma or equivalent required
• Customer service, front desk, or administrative experience preferred
• Strong communication skills with adults and guests
• Comfortable using computer systems, POS, CRM and scheduling software
• Ability to multitask and remain composed in a busy academy setting
• Reliable, punctual, and professional in appearance and conduct

Nice To Haves

• Experience in front desk and operations
• Sales or enrollment support experience
• Familiarity with membership-based businesses
• Strong organizational and problem-solving abilities
• Ability to manage, organize, and process paperwork

Responsibilities

• Greet members and guests with professionalism and respect
• Manage daily check-ins and assist with student accounts and attendance
• Answer phones, emails, and inquiries about programs, schedules, and events
• Support enrollment, trial classes, upgrades, renewals, and cancellations
• Process payments, merchandise, and gear sales
• Communicate franchise policies clearly and respectfully
• Address concerns or questions in a calm, solution-focused manner
• Maintain a clean, organized front desk and lobby area
• Support instructors and leadership with administrative tasks and scheduling
• Help create a positive, safe, and family-friendly training environment

Benefits

• Competitive salary
• Dental insurance
• Paid time off
• Full Time Health/Dental/Vision
• Complimentary or discounted training
• Employee discounts on gear and apparel
• Growth opportunities within the academy
• Supportive, value-driven team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED